CUSTOMER PRIVACY

Privacy Policy

ANDRUFORIA (Pty) Ltd respects the privacy of our customers and is committed to handling personal information responsibly.

Information We May Collect

When you contact us, place an order, register for an account, or request delivery, we may collect information such as:

• Full name
• Phone number
• Email address
• Delivery or collection details
• Order information
• Product preferences
• Communication sent through WhatsApp or our website

How We Use Your Information

We may use customer information to:

• Process and confirm orders
• Provide customer support
• Communicate about orders and delivery
• Arrange PAXI collection or home delivery
• Manage customer accounts where applicable
• Respond to enquiries
• Improve our products and customer service

Delivery Information

Where delivery is requested, ANDRUFORIA may share the information required to complete the delivery with the relevant delivery provider, such as PAXI.

This may include the customer's name, contact number, collection point or delivery address, depending on the selected delivery option.

Payment Information

ANDRUFORIA does not request customers to provide passwords, PINs or other private banking login details.

Customers should only make payment using the payment details officially provided by ANDRUFORIA during the order process.

How We Protect Information

We take reasonable steps to protect customer information from unauthorised access, misuse, loss or disclosure.

Access to customer information is limited to what is reasonably required to process orders, provide support and operate the business.

Sharing of Personal Information

ANDRUFORIA does not sell customer personal information.

Personal information may only be shared where reasonably necessary to provide a requested service, such as delivery, technical services, legal compliance or fraud prevention.

Customer Rights

Customers may contact ANDRUFORIA to request access to, correction of, or deletion of their personal information where applicable and subject to legal or business record-keeping requirements.

WhatsApp Communication

WhatsApp is one of ANDRUFORIA's main customer communication and ordering channels.

Information shared through WhatsApp may be used to respond to enquiries, process orders, provide customer support and arrange delivery.

Changes to This Privacy Policy

ANDRUFORIA may update this Privacy Policy when necessary to reflect changes in our services, business operations or legal requirements.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact ANDRUFORIA through our official WhatsApp number:

078 240 1406